Frequently Asked Questions
Below is a list of frequently asked questions that may assist you. If you cannot find information relevant to your question, please contact us.
The current design of Roddenberry.com allows our audience to take advantages of many new features throughout our website. In order to navigate successfully, we recommend using the most current version of your preferred web browser.
Is the Roddenberry family still involved with the company?
Formerly known as Lincoln Enterprises, the Roddenberry family continues to oversee company operations. Eugene "Rod" Roddenberry took over as CEO of Roddenberry Productions in October of 2001.
Do you sell wholesale?
Yes, please email firstname.lastname@example.org for more information.
I have a product you should sell, are you interested?
We are always appreciative of fan feedback in regard to our products. However, if you are interested in becoming a Roddenberry vendor, please submit a formal business proposal to email@example.com.
Does Roddenberry ever have booths at conventions?
Throughout the year, we attend a limited number of events. During these events, we showcase new Roddenberry projects, host special guest appearances, and display a selection of current & future merchandise. To find out more about events we will be attending, please refer to our Events Page on Roddenberry.com.
Why can't I put items in my Shopping Cart or get shipping quotes?
If you are having trouble with the shopping cart or shipping preferences, we recommend the following steps:
- Make sure you are using the most current version of your preferred web browser (Chrome, Firefox, Safari, Internet Explorer, etc...)
- Reset your browser (clear cache, cookies, history, etc...)
- Restart your computer or re-launch your web browser
What payment methods do you accept?
We currently accept the following payment methods: Visa, Master Card, American Express, and PayPal.
How will the charge appear on my credit card?
Once your order has been processed, you will receive a charge from 'Roddenberry Entertainment Inc.'
I don’t have a credit card, can I still order?
Yes, we now accept PayPal as a payment method. Simply select this option upon checkout and you can process your payment using your current PayPal account. *Please note: Orders using PayPal as the payment method will not be processed until payment confirmation is received from PayPal.
How do you ship orders?
Roddenberry.com orders are shipped exclusively using USPS & UPS. Shipping & handling costs have been calculated to provide customers with the lowest rates possible. Shipping & handling charges are meant to cover only the costs incurred by Roddenberry.com to make sure that your orders are received safely and in a timely fashion. For detailed information on USPS & UPS services, please visit their company websites.
Do you ship internationally?
Yes. However, Roddenberry.com takes no responsibility for shipping delays and/or additional costs incurred due to customs fees, tariffs or duty. Deliveries that are refused by the receiver or otherwise undeliverable are not eligible for refund. Orders shipped using UPS are not insured or trackable. Roddenberry.com is not responsible for lost, stolen, misplaced, or undelivered packages. Please allow 5-20 business days for international delivery.
When will my order ship?
Orders are processed by our distribution center Monday through Friday 9 AM to 10 AM (PST). Orders placed outside of these hours may be held until the following business day for processing. All orders placed on weekends, holidays, or after hours will not be processed until the following business day (bank holidays excluded) on a first-come, first-served basis. Please note these guidelines when choosing your shipping preference.
Where is my order?
Once an order is shipped, all customers will receive a tracking number via UPS. If you do not receive this email, make sure that your junk mail filters are set appropriately and that your Roddenberry customer profile is up to date with your preferred email account.
Can I return merchandise?
Yes, provided the merchandise remains in new & re-saleable condition. Contact us within 45 days of your original purchase date and we will accept return for refund, less shipping & handling charges. All sales are final on discounted items due to a sale or promotion. If you receive a damaged or defective item, email firstname.lastname@example.org within 45 days to arrange for repair or replacement. If return authorization is approved for a damaged or defective item, Roddenberry.com will refund original shipping & handling charges only. We do not provide pre-paid shipping labels.
Why can’t I find the item I am looking for?
The company is over 30 years old and has offered many different products during that time. The Roddenberry Shop shows our entire, up-to-date, inventory.